Beer Infused Premium Ice Cream
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Shipping Policy
​Please Read Carefully Before You Place Your Order
Ice Cream products are shipped ONLY on 1st and 3rd Mondays of each month.  Customers will receive email notification of when they should expect delivery of their order(s).  The Brewer's Cow is not responsible for ice cream products that have melted due to neglect by the recipient.  Please be prepared to receive the order as indicated by notification and promptly place ice cream in a freezer.  Place only the ice cream in the freezer; shipping containers and dry should never be placed in the freezer.  

Our products are shipped in reusable styrene coolers, packed with dry ice, and labeled "Perishable".  Each shipment contains a warning card regarding dry ice.  Use extreme caution around dry ice and never touch it with with bare skin.

Because we use more than five pounds of dry ice in our shipments, federal restrictions prohibit air shipping.  Since all ice cream shipments must go by ground travel, we can ship only to the lower 48 states.  No ice cream shipments can be made to Alaska or Hawaii.  We are unable to ship internationally.

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If the destination of your shipment is  Zone 2 - the Green and Purple areas (see map below), you must select Zone 2 in the shopping cart.  If Zone 2 is not selected for these areas when checking out the order WILL NOT BE FULFILLED.   
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Product Guarantee
We guarantee that our products will arrive frozen by the date and time as indicated by email notification.  Once our carrier has given confirmation of delivery, The Brewer's Cow is not liable for products that were neglected to be kept frozen.  Recipients must either keep frozen, or consume, all products upon receipt.
Return Policy
Due to the perishable nature of our product, we cannot accept returns.  Please do not attempt to return ice cream.  However, The Brewer's Cow is committed to excellent customer service and will make all attempts to rectify any errors on our part to ensure your satisfaction.
Refund Policy
Since our ice cream products cannot be returned (see above), any order that has been authorized and shipped is not eligible for a refund. Any order that has been placed and authorized, but not shipped, can be canceled and a refund will be issued. To request a refund, please contact The Brewer’s Cow via email:

info@thebrewerscow.com

Please note: Because of the overwhelming response to recent media coverage, The Brewer’s Cow is seeing increased volume in orders and information requests. This may delay shipments and/or response times. We are tirelessly working to fulfill all orders. Please be patient as we are crafting more Beer Infused Premium Ice Cream for our great customers.

Thank you for your patronage!

Cheers!
-TBC